JOB OPENINGS

Job Title: Box Office Customer Service Representative
Department: Sales & Marketing
Reports To: Box Office Manager
Status: Hourly & Contractual

Position Summary
The Box Office Customer Service Representative position provides customer service, cash handling, and ticketing services in our centralized box office. The Customer Service Representative is one of a team on the front line interacting daily with our patrons and providing for their needs. This is a part time position requiring evening and weekend shifts.

Essential Job Functions/Responsibilities
•Assist customers with purchase decisions.
•Resolve customer conflicts with guidance from supervisor.
•Maintain knowledge of items currently available to customers.
•Understand and relate purchasing policies to customers.
•Collect complete and accurate data from customers.
•Process phone and in person orders using Ovation TIX system.
•Provide feedback in regard to customer entertainment preference and purchasing habits.
•Follow proper cash handling procedures and reconcile daily transactions.
•Maintain a positive attitude and a genuine interest in helping others.
•Work regular weekly shifts, including days, weekends and evening as assigned.
•Assist with incoming and outgoing customer calls.
•Ascertain and resolve customer concerns, requests, and/or complaints in a timely, courteous and informed manner.
•Contribute to the environment of the box office in a manner that is conducive to customer service,sales promotion, safety, and quality of work life.
•Maintain quality database entry practices when completing regular database maintenance projects.
•Assist with night of show walk up sales and will call distribution.
•Troubleshoot night of show customer issues in a professional manner.
•Perform other duties as required.
•Directing and screening calls to appropriate administrative staff
•Delivering small packages to appropriate administrative staff offices.
•Monitoring who comes in and out of the lobby during weekdays.
Qualifications
•At least 2 years of customer service experience, preferably in the ticketing, entertainment, non-profit arts or hospitality industries.•High School Diploma or GED required•Strong written and verbal skills.•Skill using computer software programs including point of sale systems and Microsoft Word, Excel and Outlook.•Experience with ticketing systems, especially OvationTIX, a plus.
•Knowledge of basic cash handling procedures, and fiscal responsibility, including PCI compliance.
•Ability to initiate and build relationships with customers and interact via telephone and inperson with customers.
 

Personal Qualifications
•Dependability, flexibility, and adaptability.
•Possess high standards of integrity, credibility, and reliability.
•Works well independently and in a group setting, a true team player.
•Ability to maintain a high level of poise and professionalism in all circumstances.
•Ability to work a flexible schedule including days, evenings and weekends.
•Passion for and/or experience in the performing arts.
•Highly motivated self-starter, a hard worker with a high energy level; a “doer” with a willingness towork hands-on in assisting customers and staff.
•Ability to exercise good judgment in carrying out established policies and procedures.
•Personable, self-motivated, a self-starter, reliable, and a team player.
•Attention to detail.
 

Work Schedule
•Friday 4pm-9p, Sat 11am-9pm, Sun 11am-4pm

•Potential weekday swing shifts
•Starting rate $17 per hour

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